Scope: This document applies only to app.keydir.in and its related services.
The KeyDir Application is not a marketplace — it does not process payments or mediate disputes. Abuse reports help us keep the directory accurate and honest; they are not a substitute for consumer-protection action against a seller.
SECTION_01 What to Report
Use this channel to report:
- A vendor, builder, or brand acting fraudulently or failing to deliver paid goods.
- A listing that is false, misleading, or impersonating a real business.
- Harassment, doxxing, or abuse by any user of the service.
- Vote or review manipulation, including coordinated brigading.
- Anyone claiming to sell listing placement, flags, or reviews on the platform.
- Copyright infringement — see the DMCA page for that separate process.
When in doubt, report. KeyDir reviews every submission and will route anything misfiled to the right channel.
SECTION_02 What Not to Report Here
- Order or refund problems — contact the vendor directly. The platform cannot issue refunds or chase sellers. See the Disclaimer.
- Technical bugs in the app — use the Contact page.
- Data removal requests — use the Data Removal page.
- Security vulnerabilities — use the Responsible Disclosure process.
SECTION_03 How to Report
| Channel | Best for |
|---|---|
| Email — officialkeydir.in@gmail.com | Sensitive reports, evidence with personal data, anything involving real identities. Use subject [ABUSE]. |
| Contact page | Anything else. We will route the report correctly. |
SECTION_04 What to Include
A useful report contains:
- The listing, page, or account involved — a URL is ideal.
- What happened, when, and the impact.
- Evidence — order numbers, screenshots, links. Redact personal data that isn't yours.
- Your contact details so we can follow up.
Never include passwords, OTPs, or full payment-card numbers in any report. Order references are enough — we will never ask you for credentials.
SECTION_05 What Happens Next
- Acknowledgement — we confirm receipt of email reports within a few days.
- Review — KeyDir investigates, usually within a week. The process is described in the Listing Policy.
- Action — where warranted we may flag a listing, remove content, restrict an account, or report serious fraud to the relevant authorities.
- Outcome — we reply with what was done. Where a report cannot be verified, we explain why.
Reports are handled confidentially. We do not publish who reported what.
SECTION_06 Retaliation Is Prohibited
Retaliating against someone for making a good-faith report — in listings, reviews, or community channels — is itself a violation of the Community Guidelines and the Acceptable Use Policy, and may result in account restriction.
SECTION_07 Contact
Send reports to officialkeydir.in@gmail.com with subject [ABUSE], or use the Contact page for other matters.