Scope: This document applies to activity on app.keydir.in, its official community channels, and any spaces KeyDir operates.
These guidelines apply everywhere the KeyDir Application operates: listing pages, reviews, votes, account features, and official community channels. They are the code of conduct for our corner of the keeb world.
SECTION_01 Our Shared Expectations
Everyone who uses the KeyDir Application — visitors, vendors, builders, and contributors — is expected to treat others the way they would want to be treated. If a specific rule matters more than another, it is this one: disagree without being disagreeable.
SECTION_02 Be Kind
- Assume good faith. Most people are trying to help, even when they get it wrong.
- No harassment, threats, bullying, doxxing, or targeted abuse of any person or business.
- No hateful or discriminatory language based on race, religion, ethnicity, gender, sexual orientation, age, or disability.
- No personal attacks. Critique the information, not the person who provided it.
SECTION_03 Be Honest
- Do not post false, misleading, or exaggerated information about vendors, builders, products, or people.
- Do not submit fake reviews, ratings, or votes.
- Do not impersonate vendors, community members, or KeyDir staff.
- If you have a stake in something you recommend — your own shop, a friend's store — say so. Transparency beats suspicion. See the Affiliate Disclosure.
SECTION_04 Be Constructive
- Feedback should be specific and actionable: what happened, when, and why it matters.
- Warnings about a bad experience are valuable. Vendors deserve the chance to respond and correct course.
- Before reporting an error, consider submitting a correction so the whole community benefits.
SECTION_05 Respect Privacy
- Do not share personal information about any individual without their consent.
- Do not publish private contact details, addresses, or order information.
- Respect the privacy policy — the data we collect is limited and documented in the Privacy Policy.
SECTION_06 No Spam or Self-Promotion
- Do not use the platform's channels to run ads, affiliate promotions, or repeated unsolicited promotion of your own products.
- Listing your own business is fine — doing it through the proper listing process, transparently, is how it's done. See the Listing Policy.
- Do not post the same content repeatedly across channels.
SECTION_07 Contributor Etiquette
- Submit corrections and additions through the official channels — the Contact page and platform submission forms.
- Search before you post — the answer you need may already exist.
- One issue per problem, with a clear description and reproducible detail.
- Be patient with the team. Requests are handled in order and in good faith.
SECTION_08 Enforcement
When a guideline is broken, KeyDir will act in proportion to the violation:
| Severity | Example | Typical response |
|---|---|---|
| Minor | Off-topic comment, mild tone issue | Warning; content may be removed |
| Moderate | Repeated spam, misleading listing | Content removed; listing flagged or delisted; temporary restrictions |
| Severe | Harassment, doxxing, fraud, illegal content | Content removed; account or listing terminated; relevant authorities notified where required |
If you believe an enforcement decision was wrong, you may appeal via the Contact page.
SECTION_09 Reporting
If you see a violation, report it using the Report Abuse page. Please include specifics — what happened, where, and when. Reports are reviewed by KeyDir; genuine abuse reports are acted on.
Retaliation against someone for reporting a violation in good faith is itself a violation.